Odoo ERP Solution Elevates Omnichannel Experience for Diamond Giant
About
The client is a pioneer in providing designer diamonds and custom-made rings online. It offers a wide collection of designer and customized engagement rings of unique settings and styles. They are highly recognized with accolades like INC 5000, Internet Retailer’s Top 1000, 50 Fastest Growing E-commerce Companies and Houston Business Journal's Fast 100 companies.
Project Highlights
Effective ERP solution to improve customer engagement was what the client wanted. As a Official Odoo Partner Brainvire provided omnichannel ERP service which increased customer participation and enhanced the overall customer experience.
The Challenges
- Order modificationOne couldn’t alter the confirmed order once placed in e-commerce and can't manage revision on the same order.
- Flexible payment modeThe client wanted to split a single transaction into both cash and card payment.
- 50 API Integration with front and backend -API Integration for web portal
- Automated service to add convenience -Everything had to be managed manually.
Tech Stack
Amazon Web Server
CSS 3
Express JS
Fabric JS
Knockout. JS
Magento 2 Community
Odoo
Odoo.sh
Paypal
PostgreSQL
Python
Quickbooks
Rapaport
Result
Order modification made easy
The users can easily rectify their orders if they want to. It can be modified quickly even after the transaction has been completed.Splitting the payment into both cash and card possible
One can pay both through cash and card in a single transaction. An extension helps the customers by providing full flexibility for payment for their orders.50 Integrated API
With an integrated API, the customers can view complete information about the product and place their order accordingly. Specification of the product will enhance the customer's engagement altogether.Automated service
Fully automated service totally take away the need to work manually. Thus, it is less time consuming and easy to work with.
