Grandiose SuperMarket
eCommerce App and Website Development to Enhance Order Management for Top Food Retailers
About
Grandiose, a top-tier food and grocery retailer, provides an unforgettable multisensory experience and unparalleled service in a distinctive shopping setting.
Prioritizing customer needs, they offer common fast-moving items from top regional brands and an enticing array of gourmet and diet-specific products sourced globally, ensuring a diverse and satisfying shopping experience.
eCommerce
BusinessUAE
Location
Business Goal
The grocery retailer aspires to create an omnichannel platform, enhancing order management. Thus, we planned to integrate user-centric features into the app and website, facilitating smooth order placement and on-demand food delivery. The goal is to provide a solution, ensuring users can easily purchase and receive fresh products.
Project Highlights
- eCommerce platform
- Omnichannel solution
- Mobile app
- Customized subscription
- UI/UX
UI/UX Boosts User Engagement
Key Challenges
Substitute Struggle
The grocery retailer struggled to provide substitutes for unavailable products.
Lack of Delivery Efficiency
The brand expressed concerns over delivery delays and sought a streamlined delivery process.
Checkout Woes
Previously, customers were dissatisfied with the lengthy checkout processes at the store.
Multi-Platform Shopping
Customers were required to visit various platforms or physically visit the supermarket.
Our Solutions
Enhanced Customer Communication and Service with Magento
Our solution seamlessly integrated the client’s platform, incorporating payment systems, ERP, etc., into a unified Web and mobile front-end with Magento. This enhancement enables pickers to communicate with customers, suggesting substitutes for out-of-stock items and enhancing overall service.
Tech-Driven Delivery with Dual Options Boost Satisfaction and Orders
Our team introduced tech-driven solutions for efficient delivery, offering customers dual choices: convenient doorstep delivery or easy pickup from nearby stores. This enhanced flexibility resulted in an increase in customer satisfaction and a notable rise in order placements.
Introduced Secure 'Scan and Go' for Swift Queue Bypass
After extensive brainstorming, developers successfully introduced the ‘Scan and Go’ feature. This secure and swift solution empowers customers to bypass queues at the store, ensuring a seamless shopping experience.
Streamlined Purchases, Time, and Cost Savings
We delivered an Omni-channel experience, empowering customers with on-the-go purchases, and saving both time and money. The seamless integration resulted in a reduction in checkout time, enhancing overall customer satisfaction and efficiency.
Our Approach
We used these approaches to ensure optimal solutions. The app prioritized future scalability, enabling seamless expansion of the eCommerce platform for order management.
Integration
Omnichannel
User-focus Design
Scalability
Technology Stack
eCommerce
Magento 2 Community
ERP
Magento 2 Community
Programming Language
Magento 2 Community
Database
Magento 2 Community
Key Results
Streamlined Retail Operations
The Picker app streamlines shelf item retrieval, aisles and shelf details, split orders, and scanning.Flexible Options
The system's automaticFlexible slots ensure smooth delivery. Installed a subscription option for preferred time, date, and frequency. real-time validation bars users from buying restricted products for certain shipping areas, negating manual order checks.User-Friendly Order System
Guest users can place orders, enjoy tracking, and seamlessly merge orders into their accounts.Enhanced User Satisfaction
Omni-channel tracking ensures customers stay informed, enhancing satisfaction with timely deliveries.
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