Unique Web Solution For Users In The Real Estate Industry
About
The client is to set new standards for integrated Real Estate service solutions globally. They wanted an integrated service solution based on international standards, giving our stakeholders the peace of mind to focus on their core operations while adding sustainable value to their assets.
Project Highlights
Brainers has created a cutting-edge ticket analysis solution on the Microsoft platform, establishing themselves as a recognized and trusted Microsoft partner. This innovative application automates the client's service delivery processes and offers detailed insights into analyzed tickets, including associated issues. The application ensures clients are promptly informed about resolved tickets and customer feedback. Our team at Brainers meticulously crafted this application to efficiently route tickets to the appropriate team and individual responsible for addressing and resolving them. In addition, a tailored dashboard delivers an in-depth report and analysis encompassing all tickets, teams, and completed tasks, providing the client with a holistic view of their operations.
The Challenges
- Synchronized Data Integration:The biggest challenge was to align tickets raised from multiple sources at any time.
- Robust Data Security:A primary application is susceptible to data theft, and the client wants to protect all its data to the core.
- Overcome Language Barriers:The client acquired all inputs in Arabic and had to translate into English which was challenging.
- Interactive Dashboard:It was time-consuming to understand huge data and processes across departments.
Tech Stack
Power BI
Power Query
Postman
SAP CLOUD
Result
Centralized Location:
Brainers introduced Power Pivot and Power Query to accumulate and store all data at a single location.Two-Factor Authentication:
Azure Active Directory provides two-factor authentication that provides smooth but controlled data access to the client.Easy To Interpret Data:
With POSTMAN API, it was easier to translate data into English and process it further to the right team.Improved Decision-Making:
The interactive and accurate graphical representation on the dashboard assisted the client in making lucrative business decisions.
