Brainvire Integrates Jive-based VOIP with SuiteCRM for Global Parts Liquidator
About
The client is recognized as the oldest and largest aftermarket parts liquidator in the United States and Canada, as well as in global markets. They provide stock lift and overstock liquidation services to most of the major auto parts and accessories manufacturers in the automotive aftermarket. The client wanted to improve the efficiency of the sales team
Project Highlights
Brainvire’s development team implemented a Jive-based VOIP integration in the client’s CRM so that sales reps can directly call customers from the CRM. All the calls are logged into the CRM, which can be used later for reporting purposes.
The Challenges
- Web-socket Connection ImplementationThe client wanted to implement a web-socket connection.
- Click To Call FunctionalityThe client wanted to integrate calling directly from the CRM.
- Connect Dialer via APIThe dialer would enable direct calls from SuiteCRM.
- High-level security during authorizationThe client wanted to maintain data security.
Tech Stack
V1VOIP
Result
Improved efficiency
The integrated VOIP calling feature will improve the efficiency of the sales team as they will be able to call customers directly from the CRM.Direct calls from the CRM
Brainvire’s experts integrated the Jive-based VOIP to allow sales reps to make calls directly to the customers from the dashboard.Integrated dialer with the CRM
Brainvire’s development team integrated the dialer with SuiteCRM to enable click-to-call functionality directly from the CRM.Call logs can be stored
The call logs generated by the sales team can be stored in the CRM. This will help in improving the reporting process.
