Alghanim Lincoln
Lincoln Kuwait's Mobile App Boosts Sales Efficiency, Strengthens Customer Relationships
About Project
With a rich history in Kuwait’s automotive sector, Lincoln Alghanim prioritizes delivering an exceptional ownership experience synonymous with the luxury of the Lincoln brand. Recognizing the need for seamless access to advanced automotive services, an application was crucial for efficient management of sales and aftersales processes, aligning with their commitment to excellence.
Car Accessories
EcommerceMiddle East
Location
Business Goal
Our goal was to optimize the sales process, enhancing revenue for Lincoln cars. We aim to provide elite mobility solutions that empower dealers to manage customers efficiently. We want to boost revenue and ensure satisfaction, achieving streamlined operations and customer synchronization.
Enhanced UI/UX Experience
Key Challenges
Quick Service
The client aimed for top-tier post-sales convenience for their customers.
Real-time Updates
The client needed to connect with customers organically.
Centralized System
The sales and service executives struggled to meet customer demands.
Online Transactions
The client wanted to switch to a secure digital payment mode.
Our Solutions
Elevated Customer Experience with Advanced Solutions
We developed a system ensuring timely reminders for car repair and maintenance pick-up and drop-off, eliminating manual tracking for service executives. Leveraging advanced technologies, our solution enhances the customer experience by providing seamless and efficient after-sales services, aligning with the client’s commitment to convenience and satisfaction.
CDK Integration for Real-Time Updates on New Car Releases
Our team integrated the CDK system, offering real-time updates to our client’s customers on new car releases, modifications, accessories, and pertinent pre-owned car details. This enhanced accessibility ensures a seamless customer experience seeking the latest and relevant information.
Smooth Operations Through Robust Centralized System
We engineered a robust, centralized system, enabling executives to perform all tasks seamlessly with just a few clicks. Our solution enhanced operational efficiency, utilizing cutting-edge technologies like Azure Cloud, DevOps, Angular, and NodeJS. This empowered the client to provide a superior post-sales experience, ensuring swift and user-friendly customer interactions.
Seamless and Secure Payment Integration Solutions
We facilitated seamless and secure online transactions by integrating payment solutions. Our team executed this by incorporating advanced payment integration, ensuring a smooth and secure digital transaction experience for users.
Our Approach
Implemented approaches that delivered the desired outcomes, enhancing the website for an improved user experience.
Development
After-Sales
Integration
Functionality
Technology Stack
Cloud
Azure cloud
Programming Languages
Azure cloud
Database
Azure cloud
Project Management
Azure cloud
Key Results
Real-Time Information
CDK integration yielded all the customer details and enhanced personalized services for user engagement.Quality Services
Executives invested quality time, successfully converting leads into actual sales.Satisfied Customers
With the right features and automated processes, the client has more satisfied customers.Better Conversion Rates
Used the system to grasp customer insights, direct resources to potential clients, and drive sales.
Social Section
What Our Client Say
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