Odoo Platform Resolves Technical Issues for Customers
About
The client is a prominent business entity that provides expert services from technical people. These experts help non-technical customers resolve problems related to computers and devices. They have a website where customers can contact technical personnel and seek advice on their issues. The client approached Brainvire to develop a simple Odoo web portal for the same.
Project Highlights
Brainvire’s web development team built cloud platform integration, a simple B2C platform using Python Django Framework with PostgreSQL Database.
The Challenges
- Upgrade older Django version to new Django version:The client wanted to upgrade the Django versions.
- Support Portal with Paypal Integration:Integrating with Paypal was important.
- Real-time chat feature:Real-time chat features eased communication.
- Implementing social media login/registration:The client wanted to integrate social media login.
Tech Stack
PostgreSQL
Python
Django
Result
24/7 Customer Support
The platform provides 24/7 customer support to users. They can request service jobs anytime from anywhere.Reduced investment
The portal provides technical services from the website itself. This eliminates the need to maintain an office, thereby reducing extra investments for the company.Real-time visibility
The Odoo platform provides real-time visibility to customers. They can see the status of their requests, jobs, company ratings, service history, and billing among other facets.Quick resolution of technical problems
The platform induces a collaboration between non-technical and technical experts. Non-technical customers can easily get their computer problems solved in a quick span of time.
