About

Ceramic Manufacturer
Business
North America
Location

The global ceramics leader wishes to further reach via multiple online channels while maintaining a consistent customer experience.

Brief

We developed a multilingual eCommerce website utilizing Magento commerce, targeting users in English and Arabic only for UAE residents. By incorporating attractive features, the company aimed to support customers’ decision to choose its product with visualization completely and custom sample orders.

List of Services Offered

Centralized platform
Adobe Commerce Development
360-degree product visualization
Mood board display

Case Study

Enhanced UI/UX Experience

An eCommerce website designed with Arabic and English languages in mind for UAE residents utilized proven UI/UX methods to improve customer satisfaction and boost sales.

Features

Delivered Centralized Information To Customers

The newly designed website went beyond just selling home improvement products. A dedicated Home Planning Management feature empowered users to upgrade their home tiles and sanitaryware directly through the platform. In addition, the online store boasts a diverse selection of categories and subcategories, catering to all your home improvement needs. Customers can find bathroom and kitchen sanitary ware to transform their space in one convenient location.

Tailored Experience With Seamless Integration

To ensure a smooth and convenient shopping experience, the website seamlessly integrated with the client’s existing SAP ERP and CRM systems. This integration helped streamline order fulfillment, payment processing, and shipping, empowering a highly customized experience. With diverse delivery and pickup options and payment methods at the user’s fingertips, we delivered a stress-free shopping experience.

Improved Home Planning Process

The website integrated a Surface Calculator for seamless home planning and correct estimation. This user-friendly tool allowed customers to configure their rooms and calculate the exact surface area. With this readily available information, buyers could confidently determine the exact amount of tiles needed for their project, avoiding costly over-ordering or underestimating.

Curated Personalized Mood Boards

The website featured a dynamic tiles mood board, an interactive tool allowing customers to filter and browse various tiles, fostering creative inspiration. Customers could easily curate personalized mood boards that reflected their unique design vision, simplifying the selection process and smoothing the path to their dream space.