CRM Integration for One Point Management for HVAC
About Project
The client approached us, an experienced trusted Odoo partner, to create an all-in-one platform to track leads, sales, automate follow-ups, and other time-consuming tasks, and curate marketing data for their three websites. The goal was to boost the overall efficiency of customer interactions by reducing time-consuming tasks. They wanted to leverage our Digital Solutions for Jewelry Business to make their website user-friendly.
Web
Platform/OSRetail
Category
Brief
Highlights
Our experienced team of developers integrated Odoo with platforms like Genesys and Intercom so that the users can manage client leads, sales, and customer activities from a single place. Additionally, our integrations created a delightful shopping experience for buyers to transform them into loyal customers. This one-point management of 3 websites’ leads, automation of customer follow-ups, and several other marketing tasks boosted the business’s efficiency.
Case StudyFeatures
Increase in Return on Investment
Integrating Odoo with Genesys helped create remarkably personalized customer experiences and saved users’ time, thereby fuelling the company’s ROI.
Improved Shopping Experience
Clean navigation helped visitors quickly find what they were looking for, created delightful shopping experiences, and assisted in creating loyal customers.
360 Degree View
A consolidated view of product and customer data from three websites saved considerable time and reduced the burden of the sales and marketing personnel.
Better Customer Relationships
Timely follow-ups with the help of automation tapped the opportunity of transforming potential buyers into customers and etched the brand’s name in the buyers’ minds.
Tech Stack
RabbitMQ
Adobe Commerce
Genesys
Braintree
Facebook
Acumatica Connector
Fastly CDN
Redis-Cache
Intercom
Amazon
DevOPS
AWS
MySQL
HTML
PHP
Jira
elasticsearch
MailChimp
PostgreSQL
Odoo
Symfony
JavaScript
CSS 3
