Hearing Aid eCommerce with CRM
About Project
Brainvire developed an eCommerce portal using Magento 2 Community Edition and integrated it with Auro CRM to achieve sales automation. Bi-directional APIs were developed to integrate the two platforms seamlessly. Sales representatives can track potential leads, manage quotes, analyze bounce rates and get a 360-degree view of customers’ shopping journey. Manual operations like searching for contact information or entering data was eliminated from customer-related processes. Automation was achieved across sales and marketing teams so that they can spend more time talking to prospective customers and strengthen relationships with existing ones.
Web
Platform/OSEducation
Category
Brief
CRM integrated with Hearing AID testing mobile application makes the lead generation and management activity a seamless journey for the non technical doctors, and clinic officials.
Highlights
The eCommerce development services has helped millions of people with hearing impairment to find the perfect hearing aid solution. Users can navigate the site easily and filter the products based on different parameters. On the other hand, the sales team can capture potential leads and turn them into valuable customers by using Auro CRM’s useful features. With a 360-degree view of customers, they have gained greater visibility into the upsell, cross-sell, and renewal opportunities in the customer portfolio. It has improved ROI by 25% and reduced the overall marketing costs by 20%.
Case StudyFeatures
Comprehensive inventory management and product catalog that is synchronized with the CRM backend in real time.
Intuitive themes of Magento CE to ensure user-friendly UI/UX.
Integration with secure payment gateways and 3rd-party shipping service providers.
Sales representatives can create tailored quotes and deals by using the Quote Management functionality.
Tech Stack
AuroCRM
Magento 2 Community
