Omnichannel Furniture Brand
Multi Brand Loyalty Program Boosts Savings With An Elevated Shopping Experience
About
The project is for a leading Middle Eastern furniture brand that’s always taking customer experience to the next level. Its online and physical stores offer stunning new designs to transform any space. The brand is adept at transforming spaces with an entire range of attractive home furniture. With brand new designs, the omnichannel retailer seeks ways to improve customer satisfaction.
Furniture Retailer
BusinessNorth America
Location
Brief
Leveraging a longstanding partnership with a leading Middle Eastern furniture brand, Brainvire identified a strategic opportunity to elevate its customer experience. The brand, known for its stunning designs and omnichannel presence online and in physical stores, desired to deepen customer connections and loyalty further. We enabled a smooth digital experience with cutting-edge industry-standard tools like Kotlin and Swift for mobile apps and HTML, CSS, and JS frameworks.
List of Services Offered
- Points-based tiered loyalty program
- Enhancing UI and UX
- POS System Integration
- Omnichannel experience
- API integration
- Mobile and Web Authentication
Enhanced User Experience
Features
Easily Track Loyalty Points
We implemented a customer engagement loyalty middleware platform. The platform significantly increased repeat visits by streamlining the rewards program and fostering a sense of community. We enabled easy tracking of the loyalty points, accessed exclusive offers, and participated in targeted promotions, leading to a more loyal customer base.
Seamless Accumulated Points Redemption
Our team enabled a limitless loyalty redemption system within the platform. We eliminated restrictions on product selection, allowing customers to redeem their accumulated points for any item the brand offers. This enhanced flexibility empowered customers and fostered a greater sense of value within the loyalty program, ultimately increasing customer satisfaction.
Better Customer Experience
We facilitated the real-time integration of the loyalty middleware platform with the existing point-of-sale (POS) system. The seamless synchronization ensured instant customer data updates across physical stores and the online platform. This eliminated the need for manual data entry, streamlined the redemption process, and enhanced the overall customer experience.
Enhanced Security With Authorized IPs
We implemented whitelisted API access for the Navision system. Our team strategically limited access by authorizing only the Navision system’s IP address to interact with the loyalty platform’s APIs. By eliminating the potential exposure of sensitive data to unauthorized third parties, we ensured a robust and secure environment for customer information within the loyalty program.
Technology Stack
Front-end Tech
CSS 3
HTML
Kotlin
PHP
Database
CSS 3
HTML
Kotlin
PHP
Framework
CSS 3
HTML
Kotlin
PHP
Cloud
CSS 3
HTML
Kotlin
PHP
Management Tool
CSS 3
HTML
Kotlin
PHP
Boost Customer Loyalty With A Custom Mobile App
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