Portal to Avail Exceptional Technical Services
About Project
The client is a leading organization comprising a group of individuals who are technical experts in their fields. They provide help and assistance related to computer problems and devices to those who are not tech-savvy. The client wanted to build a web platform through Odoo ERP Development Services that would allow people to get help from these experts by accessing the portal.
Web
Platform/OSOthers
Category
Brief
Brainvire’s web development team and we being an Odoo Partner created a simple, useful, and functional web platform that allowed visitors to get assistance for their technical problems by accessing the website and speaking to an expert.
Highlights
The web platform developed by Brainvire provides excellent service to customers who come looking for a resolution to their technical problems. The registered experts or users of the portal will help them solve the queries on hourly basis charges. The customer and the expert can interact directly from the website. The portal also supports integration with Team Viewer so the same can be used when required. Thus, Brainvire generated online visibility significantly and gained tremendous customer engagement, thereby increasing the level of positive outcomes.
Case StudyFeatures
Cost reduction- Since this is a portal, the experts can communicate and support customers from anywhere. This eliminates the need for maintaining an office and staff which reduces costs significantly.
Customer Satisfaction and Engagement- Customers have real-time visibility into the status of support requests, service jobs, service history, rating, and billing, etc.
Boost Portal Traffic- Since the customer is visiting website pages for support, traffic will be increased to a great extent.
24/7 Customer Support- As it’s a support portal, customers can request a job anytime and available service experts will be supporting them for the same.
Tech Stack
PostgreSQL
Python
Django
