About

Located in UAE, the client company is a Middle East’s big real estate development company with a presence in Africa and Eastern Europe as well. Listed in Dubai Financial Market, it has a dominance over 36 markets across the continents. The Burj Khalifa is its proud project along with many large-scale products worldwide. To serve its Serbian property buyers even after possession, the client contacted Brainvire to create a mobility segment for their various home service needs.

Project Highlights

Brainvire team crafted a cross-platform mobile application for the eServices after customer move-in to the property. Users would be able to see all the services being provided and ask for any service at any point of time which will be managed by Admin. The mobility is tightly integrated with Microsoft Dynamics to provide better managed services.; Moreover, if one user holds more than one properties, the application is equipped to manage requests pertaining to different properties. The app is furnished with the automated invoice and payment systems. It is integrated with the different local payment gateways to provide an ease to the customers. The users can view his/her payment history as well. Plus, the app is multilingual (Serbian and English) and multi-currency one.; Furthermore, the team migrated the applications to the Azure cloud resulting in more scalability and security. Brainvire’s digital transformation services will be ongoing to meet the growing needs of the organization.

The Challenges

  • Understanding Microsoft Dynamics Configuration
    The client was having a backend developed in Microsoft Dynamics. To integrate the mobile app with it, the most challenging task was to understand its configuration and the customization.
  • Dependency on multiple platforms
    The application was dependent on many 3rd party integration for fetching various data. The integration was making an app quite slow to use.
  • Request Management In Case Of Multiple Properties
    If the customer holds multiple properties, it will become difficult to register a request for the different properties. Multiple credentials for multiple properties wasn’t a correct solution.
  • Multiple Currency Conversions
    Since an app would be used by customers of different countries, it was quite difficult to keep one currency in the application. During runtime, conversion of one currency to another one was taking a time resulting in a slower application. It wasn’t seeming to be a feasible option.

Result

  • 30% Increase In Service Request

    A full-fledged portal provided an ease in requesting for the service

  • 70% Reduction in Errors

    An automation resulted in a huge reduction in service errors

  • Improved Customer Feedback Mechanism

    A mobility solution provided a medium to provide feedback for the services

  • 7% Increase In Property Purchase

    Post-purchase services portal became an important factor in a property purchase
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Client Review

Sankar Raman

Sankar Raman

Head of IT - EagleHills

Since Brainvire Infotech successfully published the app to both Google Play and the App Store, they've been watching new downloads come through. Several customers have already utilized its valuable services in the two weeks since it launched. The team of talented developers offers competitive costs.
Verified On Clutch

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