Feature-rich Mobile Application for Incident Tracking
About
The client is a leading name in the digital media industry in India. They have a whopping 175 years of relevant expertise in the given field boasting over 150 million users on a monthly basis. From its impressive journey of delivering physical print media solutions to entering the e-paper scenario, the client has been able to get hold of over 30 digital businesses under its name.
Project Highlights
The client was searching for a dedicated mobile application for ensuring the overall ease of incident tracking. The innovative product developed by the experienced team at Brainvire helped the client to come up with a state-of-the-art mobile app solution to streamline the process of incident tracking on a daily basis.
The Challenges
- Lack of a dedicated mobile applicationThe client faced issues due to the lack of a dedicated mobile application for improved efficiency.
- Lack of Digitized ProcessesGiven the scale of digitization happening all around, the client had problems due to the lack of digitization in its working structure.
- Improper Management of TicketsThe client had issues with the improper handling and management of tickets for IT-related issues.
- Lack of Resource & Time ManagementAs raising tickets was a major problem with the client, there was improper resource & time management.
Tech Stack
Android
IOS
PhoneGap
App Development
Utility App
Result
Automation of Manual Processes
With the introduction of the revolutionary mobile-based application system, the client was able to automate a series of manual processes in the organization.Improved Workflow
With the automated process of raising a ticket for IT-related issues, the client experienced improved workflow throughout.Centralized Ticket Management
The mobile application our team created enabled centralized ticket management.Improved Business efficiency
The client was able to improve the overall business efficiency with automated solutions.
